No reply. Raymond, We have a Swift caravan from the UK. The 15 best Swift Caravans in 2021 ranked based on consumer reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. It can be a major fault yes. The Swift vans are a good product the roads are however not kind on them as with any van things will come loose so check as often as you can for problems. Tinwheeler replied on 07/03/2017 22:43. Then. It offers you a full range of features, including: eval(ez_write_tag([[300,250],'caravanhelper_co_uk-box-4','ezslot_1',117,'0','0']));The updated version features a 7-inch smart touchscreen LCD control panel with enhanced functionality. I wont name and shame the dealer. If you have an account, sign in now to post with your account. Regardless of repairs which are just that  ( repairs to restore it to intended factory build spec) the design is inadequate, and further failures are quite possible in my opinion. One or both are failing on caravans according to the Swift Repair Process. Just had a letter from Swift regarding my old 2017 Challenger. All forum activity has transferred to the Swift Talk site (link below). If you continue to use this site we will assume that you are happy with it. We are having minor problems 1 The Dometic fridge will not open properly, it regularly refuses to open when the buttons are pressed down, once open I can see the catch is working when the buttons are pressed, any suggestions please. Rab. Is this a genuine letter? Practical Caravan is part of Future plc, an international media group and leading digital publisher. If the dealer spotted you'd reported a factual encounter online I think you'd find their attitude improved substantially. It will be very interesting to see on which van years people here and on other forums spot the issue. We tow it with a Ford Falcon and have just finished our Christmas trip where we traveled from Brisbane down to Merimbula and then onto the Dalgety in NSW and home again. I remember meeting a couple on a site in Croatia and their new van had been all over Europe, Iceland, North Africa and literally everything was falling apart. Just read through the PDF, makes interesting reading, especially the reference to finding snapped screws on a van a couple of years old. pfr By Any advertising should not be put on the forum without contacting Admin if so it may be removed & member can be … A bigger issue is if this is a design problem then it's going to show up first on high usage vans. sargent 310 stinger alarmCaravan Repairs, Servicing and Maintenance. Thank your for the help Yesman. I am having problems with my BBQ and my stove. Xyleth I can see no other possible cause for screws to come loose / snap in this area other than the floor area flexing up and down by  a combination upward pressure from the jacks and downward pressure from floor and seating traffic above. This is ideal for my husband and I (and our large standard poodle). Swift Caravan & Motorhome forums - hosted by the Swift Owners Club. (After June 9th). My 2017 Sprite Major 4EB was repaired in November 2019 under warranty for a "floating front end" - sounds like a potential symptom of this recall. It is immaculate inside and out. We willthen come back to you within 7-10 days to make the necessary arrangements. "The number of reported defects is extremely low............" Out of interest, what year is your van and ball park how many miles do you think it's done? My daughter was advised by our dealer that there were cracks across the rear roof of her challanger sport Which then lets in water to the rear end. I am taking the caravan to the dealer on Wednesday so that they can have a look at it. Once the Approved Engineer has completed the inspection, they will advise you the outcome and whether or not further action is necessary. Started Friday at 10:51, By Manufacturer Swift has announced it has entered into consultation with some staff as it proposed to reduce production of its caravans. It's not had it easy behind the car as I don't hang about. Usually with a quick call to Sargent. I will probably have to speak to Swift next week, but will contact one of the dealers two Directors first so that I have given them every opportunity to deal with the problem according to the warranty. Please see attached map. Benny65, Our caravan has been used a lot, travelling quite a lot of miles over almost 4 years, but its certainly not been abused. × e have been some niggling problems, some of which I could handle myself and some which were done by the Swift dealers, both in Brisbane and more latterly at the new dealer in Melbourne. Cmac. What action is Swift taking? Our 50th Year This year’s rally programme is now complete with 67 rallies planned, mostly in the UK, and 4 Continental Rallies. Our van is a 2014 model. I also received this recall notice today but would like to know how this may affect the Caravan in future? The caravan was brand new, manufactured in Feb 2014 and delivered to the dealer in May 2014, we collected in June 2014. -- Edited by Webmaster on Monday 30th of July 2012 10:05:35 PM _____ All screws inside gas looked are still in place. David. ... swift command panel. They had then spent a lot of time with the MD of the manufacturer working out a way forward and the most striking admission he made to them was that many, if not all, UK caravans were designed for an average usage of 4 to 6 weeks per year not what he referred to as extreme year round touring. -- Edited by Webmaster on Monday 30th of July 2012 10:05:35 PM _____ These boards are closed to new posts. We have identified a potential issue with the lower front bulkhead installation that may require rectification. It will hopefully be inspected by swift in the coming month or too so I can confirm it's ok or not. CaravanHelper.co.uk is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to amazon(.com, .co.uk, .ca etc) and any other website that may be affiliated with Amazon Service LLC Associates Program. Tinwheeler. Its disgusting for a brand leader to create such a junk design - unbelievable! 20 replies Follow. If there is a problem they said they will arrange transport  where it needs to go to. This also has to be related to a change in manufacturing process so I wonder if it really is pin pointed to a specific year or maybe the recall will become expanded? It is due for 4th service at the beginning of Feb. A slightly hostile atmosphere is not a great start to the inspection visit. Sargent by all accounts appear to offer excellent customer service and will go out of their way to answer questions. Powered by Invision Community, Towing with a plug-in hybrid to quiet sites....hence the electric motors :-), https://www.sunshinesolar.co.uk/Item/BOS360, Common EHU ratings, and a gadget question. Now would the chicken have come first, or the egg? Started 13 hours ago, By Express your views and let off steam about general caravanning issues. Received my recall letter this morning, (2017 Sprite Major). This is our third caravan and the first two were manufactured in Australia, both giving us such serious issues we gave up caravanning for almost five years. You don't need to call anyone,just follow the instructions in the letter. No answer.   Your link has been automatically embedded. Posted on 23/01/2018 19:18. Just been and had a look under my van. Swift Caravans - Forum - Caravan … I feel sorry for anybody who has to have the repairs done now, as I said swift. Just had a recall letter for a swift sprite 2017 for an apparent lower front bulkhead installation. Once pointed out when you looked underneath the van you could see the boarding between the gas locker and the habitation area of the van was separated, hence the white on black you can see in the photo. I suspect the corner steady on this design is applying too much pressure under the floor for the poor joint (body side to floor) as well as the screws in the bulkhead fasteners. So given Swift has some financial challenges, how easy might it be for them to absorb such a recall? We have a non- VW tow bar, but the electrics are dedicated. Our 2016 caravan has failed on the near side - not catastrophically, yet but it needs sorting before our next outing. I apologise for any inconvenience that this may cause but trust that you are assured of our continued commitment in ensuring you experience trouble free holidays in your caravan Also, this in itself will further affect sales. One or both are failing on caravans according to the Swift Repair Process. It is a twin axle van so that may make a difference as I don't put much pressure on steadies when on site as it's not as rocky as a single axle van. Buying a van thats a few years old that has had all the issues sorted will certainly make for a much less stressfull caravan ownership. Swift Talk is the central hub for the Swift community online.   New posts New profile posts Latest activity. They have agreed to do this after a slightly heated conversation in which I pointed out the terms of the Swift warranty (they were asserting that it was only a water ingress warranty), and refused their request to pay them for a service as part of the visit. I am still in their records as the registered owner As some members on here have found out the front lower bulkhead can come away, causing the front end to move about. Don't take my word for it but, I think your s is fine. The reference to using the steadies to jack the floor up or down to align it to the side rail should ring alarm bells, not for this process exactly, but when combined with the snapped screws, ( which I presume have been snapped by a shearing force ), and those that have become loose, does this suggest that mounting the steadies in this way, on the floor, even if used correctly, as many on here do,  is causing this problem, or could it be that the design of this area is not up to scratch ? I tried winding up and down today and its obvious the side panel screws are loose or snapped. I have learned from the similar thread on Swift Talk that my particular caravan should (despite my dealers contrary advice) be covered for this under warranty. Upload or insert images from URL. All the links provided are to other websites which you may find interesting. In a happy coincidence, top British caravan builder Swift got in touch with Cycling Plus offering us the use of one their new Basecamp models just as I was resigning myself to a weekend under canvas at the Eroica Brittania vintage ride fest. It's also about helping other people make important and educated choices - particularly on a website like this where there is massive respect for members experiences. Perhaps not altogether relevant to the question asked which refers to newer models but I had three Swift stable caravans between 1998 and 2012 and none of them had major faults and very few minor ones come to that. Good luck, My van is a 2017 van. Overall I'm happy the repair was undertaken and given the circumstances, as second owner dealing with a non-supplying dealership, was relieved Swift and the dealer took care of things. 2 We have twice had the locker door on … I agree with you that there is a design error underlying this. 2014 SsangYong Rexton W towing a 2017 Sprite Major 4EB. Caravanner from Ayrshire. This is ideal for my husband and I (and our large standard poodle). Swift Talk. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. It’s the app that accompanies the system that really makes it unique and a ground-breaking piece of kit all together for a tourer. In other words this couple had probably done the equivalent of 10 to 15 years normal use in a single year. It certainly doesn't appear to be something specific eg we had a weak batch of glue / screws... Are everyone's gas locker angle brackets bonded into place as well as screwed. This forum to be used for ALL Q&A about Caravan Hot Water Systems including Gas, Electric and others. Not enough information Shane ,a few here have swift hot water systems there being fitted into a lot of the new vans now ,we had a problem with ours but easily fixed,a lot of people ask for info here and dont repost the results once fixed,its a simple thing to … And I think quite correct they must repair it. Ours is failed on the near side left, whereas the photo here shows the offside. Neither Swift Group Limited nor any of its subsidiary companies makes any warranty concerning the content of these websites and, in particular, does not warrant that their content is suitable, legal or contains no material which may infringe third party rights. That’s why we want to discuss in this post some of the most common issues people have had with Swift Command and what if anything was done to fix/solve them. Must say that the adhesives they are to use are good, however, what's the first thing to do to ensure a good bond, yes, make sure the area to be bonded is scrupulously clean, can this be correctly achieved in the area that would have been subject to water and road spray over the time it has been flapping about lose, but unnoticed, I wonder ? I'm waiting  for inspection  date to be confirmed  but need to get it sorted asap  because  I've got holidays booked  at work, but cant  book sites yet  until i know i can use the van. 313.8k All screws are still in under the van too. Is it a major fault? It's not about naming and shaming. Started Tuesday at 11:34, Copyright Alphaquad Ltd I wonder what other areas are waiting to 'let go ' in a similar fashion, I think if I owned a Swift I would be having a microscopic inspection of all the floor to side joints. I got the letter last week and couldn't wait to go see. L. Fixed bed mattress. Its disgusting for a brand leader to create such a junk design - unbelievable! Perhaps you could enlighten us about who your dealer is? I can empathise. Feel free to add good, or bad experiences, and any problems you've encountered with your Swift Caravans. If you have a modern Swift caravan or are contemplating investing in one, you may be enticed towards the renowned manufacturer’s for, among other reasons, their use of cutting-edge technology to enhance the experience of all. Caravan and Camping Forum is FREE to use. Scankguy I will be making a further attempt to get the dealer to take care of it, before reluctantly resorting to my own resources. The check should take around 15-30 minutes to complete. Front end visibly bounces apparently - ours was early doors in terms of little presenting itself but needed repairing all the same. Start new topics, discuss, talk, chat, joke with other campers. Forum rules. I have to speak to them again and discuss getting it done under warranty. Caravan and Camping Forum is FREE to use. Our records show that you are the current owner ofthe above caravan. I called Swift. If you purchase a Swift Caravan or Motorhome, don’t forget that joining the Swift Owners’ Club is a great way to make the most of your investment and precious leisure hours. I've checked our 2016 Challenger today again (in better day light than yesterday). It's only a certain batch of 2017 vans affected not all of them. Yours sincerely In times of growth, the additional revenue can be used to pay for past problems which relative to sales are less. × This caravanning hobby can be very frustrating as well as expensive! Any advertising should not be put on the forum without contacting Admin if so it may be removed & member can be … One other thing springs to mind, depending on a combination of how long it has been loose and how many miles it has travelled  whilst flapping about, would this put stress on other components, weakening joints and bonds elsewhere ? Swift command problems Rab replied on 23/01/2018 19:18. I have sent Swift two emails from their website. Not booked in anywhere until the end of April, so hopefully it'll get a clean bill of health. Its disgusting for a brand leader to create such a junk design - unbelievable! Save my name, email, and website in this browser for the next time I comment. People who have recently bought a 2017 Swift Caravan, and if the owner details have not been updated, may not have received a recall letter from swift, so I would phone Swift Customer services with your chassis number and find out if yours is affected In brief, there is an issue with the bulkhead detaching from the rest of the body on 2017 models New posts Trending Search forums. Floor looks solid and no signs of movement. You have the right to argue that the goods weren't sold "fit for purpose" according to Which you can argue this for up to six years, it does say you have to prove the item was sold faulty but as Swift are doing a recall and a safety check on caravans looking for this fault, the actual fault you have, this is Swift admitting that the caravan's were sold with a faulty and a construction that could possible fail. I recently purchase a 2014 Swift Celebration 584 and have had nothing but problems. I wasn't suggesting any abuse but trying to consider if use has had any impact. If you looked at just forums to find out more about Swift Command and whether it was worth it or not, you may be put off in the first few entries. "We aim to respond to all requests within 10 working d, Yes it was collected on a low loader and they are blaming the haulage company for the delays in collecting and returning. I've had the same recall letter. Dec 30, 2020. junglejim. Start new topics, discuss, talk, chat, joke with other campers. eval(ez_write_tag([[250,250],'caravanhelper_co_uk-banner-1','ezslot_7',118,'0','0']));However, not everyone has had a completely flawless, perfect experience when using Swift Command. We are therefore launching a safety recall and would like to arrange for an Approved Engineer to visit your caravan to carry out a series of checks. We have just recently bought a new 2020 Swift Challenger after trading in our previous Swift Sprite. Late made June if I remember correctly possibly July. Our dealer doesn't want to know about it or even look at it "Not in warranty sir" was the response.   You cannot paste images directly. Since the first Swift caravan arrived from Europe on South Africa’s shores in September 2018, almost all of the 29 units have been sold. E-mails have been sent to those customers that we have on file. I have rung and left a message on their answering machine. Is it a problem with newer caravans? lornalou1 replied on 23/01/2018 21:57. You can post now and register later. Swift Group's own dedicated social networking site where you can make friends, exchange holiday stories, get tips on touring and ask Swift technical questions and advice. Members are reminded that work on mains power (240v) or gas lines should only be carried out by licenced persons; Assist your readers by making your topic heading as relevant and descriptive as possible. lornalou1. Angle bracket screws or side panel screws? Member. The Thatcham Category 6-approved tracker just gives you extra peace of mind knowing your caravan is safe and secure, even when you are not near it. The Cottingham … I have rung and left a message on their answering machine. Our caravan has been used a lot, travelling quite a lot of miles over almost 4 years, but its certainly not been abused. Useful Links. A fat bum sitting on the seat above will add force to the loaded screws just in front of the location plate. Started Thursday at 11:04, By it appears that Swift not only use self-tapping screws but self-loosening screws also. Jonesontour Swift want to come and inspect the van then if … 2017 SWIFT Challenger4S0 At T3F 2017 0909035 I was alluding to the point about the steadies yesterday when I last posted. January 13, 2020 in Swift Caravans. Swift has sent a letter to all registered owners of affected touring caravans requesting owners to book an appointment for a Swift appointed engineer to visit and inspect the bulkhead. Please checkwhich area you are in, and choose a week commencingdatethatwill suityou (you can choose morethan one date) and please e-mail FBE(@swiftleisure.co.ukwith this information, the reference number at the top of this letter and the location of your caravan. Lightweight 2 Berth Caravans Under 1000kg, Caravan Awnings – We Cover Everything You Need To Know, Allow you to track the energy use in your caravan, manage the batteries to use them most efficiently, Allow you to connect to your tourer from just about anywhere so you can track its location and information about its systems even when you are not in it, Control the lighting to tweak it to create the right atmosphere in your leisure vehicle, Track your water levels, making sure you keep them topped up, Control the heating so you can switch it on to warm up your vehicle while you are out and about exploring, so it’s nice and comfortable by the time you get back, Problems when the touchscreen version, in 2019 models, needs to be recalibrated, as it’s not easy to know how to do this, Some of the app functions can be a little temperamental, Sometimes it won’t register the right appliances, for heating as an example. A place for all those united in their love of caravanning, motorhomes, holiday homes and touring in general, to share their experiences, meet new friends and find out a world of information on how to enjoy their touring lifestyle. By Started 3 hours ago, By I will wait until I hear their reaction on Wednesday, but I suspect they don't want to participate in dealing with Swift warranty, so expect to get fobbed off. There is nothing else taking the load except the screws and the adhesive. They are provided for your convenience only. Please use specifically named forums where possible in preference to Caravan Chat as this make it easier for members browsing a topic. The repair mentions bonding them into place so it looks like some weren't done at the factory, mine is but some photos I've seen they are not. In times of falling sales, there's less revenue to pay for the warranty effect so add in a major recall and it could be a tipping point. It was one of two problems: 1.   Pasted as rich text. Quote; Report; Like; how are the members coping with the swift command in their caravans and is the smartphone app working for you. Both caravan have LED road lights. I will repair and strengthen it myself. I didn't buy it until Oct 2017. There are a lot of common issues with this system, including: Most of the issues people have had with Swift Command that have been discussed in forums and online, interestingly, have been dealt with easily. Clear editor. The Basecamp, said Swift was the perfect compact caravan for sporty outdoors types. To comply with new GDPR rules, we are asking all our members to agree to our new T&Cs and … These are week commencing dates. Usually with a quick call to Sargent. We use cookies to ensure that we give you the best experience on our website. Wry smile at Swifts reply in the article. I have sent Swift two emails from their website. So, before you listen to all the horror stories, look a little deeper and you will see that the Swift Command is worth investing in and using. lf you are no longerthe owner of this van I would kindly ask that you fill in the notification of change of ownership and return this in the envelope provided to allow us to contact the new owner as soon as possible. And of the next shipment of 8 caravans on its way (at the time of going to print), most have already been allocated to customers. Swift said the van was not safe to be towed - as a result van was off the road for 10 weeks whilst the warranty repairs were agreed, parts arrived and the 8 hours workshop work to rectify was undertaken. The Swift vans are a good product the roads are however not kind on them as with any van things will come loose so check as often as you can for problems. Trombone; Dec 28, 2020; 7. Hi, If you do decide to repair your van yourself it might be worth buying the STR 360 adhesive that Swift recommends to used for the repairs in the PDF that was posted on here, I've also attached that PDF This is why I intend to add a plate under the steady bridging to the side wall. Its a Smart but not SmartPlus, so aluminium side skin and ply interior with a GRP skin under the floor. What's new. I wonder how far back this goes. Display as a link instead, × Think we've all been under our vans since this debacle started, ours, a November 2016 registered, 2017 Challenger 580 model looks exactly the same as your pics, all the side walls still look glued in place and level with the floor, the leg winders are in the middle of the access holes, no screws lose or missing so like you I'm quite happy our hasn't failed yet but that doesn't mean it won't be called in for remedial work to prevent future failure. eval(ez_write_tag([[250,250],'caravanhelper_co_uk-large-leaderboard-2','ezslot_10',119,'0','0']));There are also some problems where the app or the system itself needs to be rebooted or corrected and they can help with this remotely. Swift Motorhomes - Got any tip to pass on regarding your Swift Motorhome or any problems you have experienced with your particular Motorhome Swift Motorhomes - Motorhome Forums, Motorhome Discussion, Motorhome Chat Replies 7 Views 5K. It is immaculate inside and out. That said it's knocked my confidence in the overall build quality of this construction type, especially given the repair appears to come down to simply using more glue and screws. Oh! ... Caravan Discussions. I don't suppose these failures are anything to do with the corner steady jacking the floor up? A Swift Dealer picked it up whilst making an unrelated repair in September 2019 - apparently if you know what you're looking for you'd spot it when towing. Today was my first chance. Booked for week commencing 27/1/20.   Your previous content has been restored. Yesterday I faxed the HP company with a 3 page letter of what we'd been through and also faxed a copy to Swift, Caravan Hospital and took a copy down to Barry Caravans where we bought the vehicle from. Common sense isn't a gift, it's a punishment because you have to deal with everyone who doesn't have it. Forums. Following the discovery of the problem we took it to Caravan Hospital, they took detailed photographs which we now have and sealed it up temporarily with a pile of mastik. lf further action is required, this will result in your caravan being transported to your dealership, or to our factory in East Yorkshire for rectification. Member. Subscribe to our Blog at the website below and read the diaries of many of our expeditions. Our caravan looks just the same as that with all the screws missing or 3/4 of the way out. Caravan Chat This is where to post your more serious general questions and discuss caravan related topics not covered by other sub-forums. No reply. Because of that, despite the negativity it may have seemed there was around Swift Command, the fact that it’s incredibly useful and does exactly what it says it will, when its functioning properly, combined with the second-to-none customer service you get from Sargent, people really love this system. You can just see up there if you have a good torch, and in amongst the spiders webs are some of my floating screws. Member. Swift Caravan Command Problems November 19, 2020 September 17, 2019 by Mike If you have a modern Swift caravan or are contemplating investing in one, you may be enticed towards the renowned manufacturer’s for, among other reasons, their use of cutting-edge technology to enhance the experience of all. Speak to them again and discuss getting it done under warranty care of it because out. In this browser for the Swift Owners Club ( 2017 Sprite which is a. To see on which van years people here and on other forums spot the issue identified potential... This make it easier for members browsing a topic has some financial challenges how... Discuss getting it done under warranty caravan looks just the same as that with all the missing! Not had any impact recently purchase a 2014 Swift Celebration 584 and had... 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