These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, except where prohibited, an agreement to arbitrate on an individual basis (unless The Client of Turo opt out), and obligations to comply with applicable laws and regulations. Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. Turo's websites, blog, and mobile applications and associated services are collectively referred to as "the Services". Read FAQs, ask a question in our AnswerXchange community, or give us a call. These photos are a safeguard if there are any disputes about the car’s state. It sounds like you are referring to the hosts, Take it for what it is, this is the trade off. Its important to differentiate host service and Customer Service. Review authors value the most Location and Diversity of Products or Services. Companies are selected automatically by the algorithm. In the picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump. The next best way to talk to their customer support team, according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Turo is great for the temporary rental. Standard rates apply when calling from outside those areas. The app did freeze when I was trying to load pictures. Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing. By accessing or using the Services, including by communicating with turo.com or other Turo users, The Client of Turo agree to comply with, and be legally bound by, the provisions of these Terms of Service ("Terms"), whether or not The Customer become a registered user of the Services. Highly recommend you use a car rental as Turo and their customer service along with Marlon is useless. myTurf Pro; Toro NSN; Controller Repair; Grower Connection; Safety Resources. Call us toll-free in the US, Canada, or the UK. They dont take calls. Everything ran smooth. Can I make a booking ? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. What can we help you with. Your call may be directed to a Turo employee or to one of our third-party roadside partners. Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. It's roughly the same price range as a normal rental car company. Click here for help with non-roadside issues. What happened? Turo implemented Solvvy to help guide their customers to the best support channel and provide a better self service experience. Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. Let me start by saying that I’ve used Turo numerous times and absolutely loved this lower cost, convenient alternative to typical car rentals. Your call may be directed to a Turo employee or to one of our third-party roadside partners. The car had pre-existing damage when I arrived. Customer service is non-existent for the troubleshooting issues that arose out of these. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. I ordered a car with them from Marlon in Tampa and he was a super terrible communicator. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Turo is a place where great trips begin. It was very difficult to end up getting my trip canceled and refunded. When I showed up to pick up my car it wouldn’t start. One of the areas where Turo stands out is its customer service. Turo charges a fee for the service so I think it should deliver a seamless experience on its platform or offer customer service support to address the issues. Turo Inc. acts as the data controller for the purpose of this Privacy Policy. When trying to discuss the situation, the service is very one sided and does not review the evidence equally - you get a "you've received a … My host was great and very responsive. They will try and deny every claim possible. Had a terrible experience with Turo. Turo and its service providers will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. Car Rental, Customer Care, Car Rental Booking, Pros: When a customer accepts a rental vehicle, they are asked to take pictures of the car to show its condition, and you can do the same on delivery and pickup. Need to cancel and find another vehicle.”, “I do not have an accout with you and my card has been charged twice in 4 days !! Reply Excellent service Excellent service! Never ever again will I use Turo. Everything went great. Their customer service is terrible. During my rental I had to reach out to a customer service rep via online chat and I was able to get the assistance that I needed. 24/7 customer support Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. If you need more details, just comment below. Host protection in case of a guest accident, Insurance and protection plan summary | US, Detailed explanation of host protection plans | US, Guest protection plans including insurance | US, Insurance and protection plan summary | Canada, Detailed explanation of host protection plans | Canada. The Company may also ask The User of Website to provide additional profile information to use certain features of the Turo Service which may include street addresses, phone numbers, driver's license number and issuing country and/or state and date of birth. Turo customer service number: customer care service numbers, toll-free helpline numbers, their official address, official email address and official social media pages of Turo are mentioned below. I tried contacting Turo but it turns out you can only reach customer service through a chat box. 424 talking about this. Top locations of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and San Francisco among many others. Contact Turo customer service. In the UK, call 0344 243 8660. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. Turo Inc. (hereinafter, "Turo", turo.com, or turo.com) cares about privacy and wants The User to be familiar with how turo.com collect, use, process and disclose The User's information. Both renters and vehicle owners have access to 24/7 customer support to help solve any problems. | Read 8,321-8,340 Reviews out of 8,528 Rental Customers: Rental customers purchasing Dingo compact utility loaders, trenchers, turf renovation, tree care,concrete & compaction, and other equipment direct from Toro for rental businesses, please contact Toro using the methods below: 1-800-888-9926 Email: toro.rental@toro.com In 2020, Turo discovered an aspect of their operations that wasn’t operating as efficiently as they intended. This last trip however was a … Check out what 8,528 people have written so far, and share your own experience. When The Client register for an account with The Company turo.com require certain identifying information such as The User's name and email address. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. You risk bad hosts for the opportunity to drive a list of 5 fancy cars for reasonable (or even dirt cheap) prices. Turo will deny the claim. The algorithm is subject to change in future. Most commonly, consumers tend to contact Turo to ask questions about: Account, Request for Information, Payments and Charges. Renters also have access to 24/7 roadside assistance in case anything happens to the vehicle. Bad business indeed. Run away. Their agreement says that the insurance is voided if the driver does something against the law. Turo offers comprehensive customer service to both owners and travelers. Just because you don’t have to meet guests in person doesn’t mean you shouldn’t provide exceptional customer service. If you are facing any troubles/issues then you can just directly contact them to resolve all your problems as early as possible. Turo Is great. The world’s largest peer-to-peer car sharing marketplace. In Canada, call 1-888-391-0460. While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Pissed Consumer © 2021 All Customer service, Unable to speak to customer service, Lack of logic, Worst customer service ever, Lacking customer service. Emergency roadside assistance: In the United States, call 1-415-965-4525. When Turo was looking for a way to simplify and automate that complex interaction, they called Airkit. I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity. Turo sucks big balls!! Concept, Convenience when it works, Good car selection, Ease of website, Car selection, Cons: 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? TURO has changed its insurance charging rates and will use whatever they can to reject your claim. Reviewers write the most about Turo Car Rental and give it 2.4 stars out of 5. I rented a car on July 26/2020 from Turo host's name JAGDISH IN NEW JERSEY for July 30th, 2020. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. They wanted me to wait for auto service to come out and jump the car. Service Programs. The Company collect three categories of information - information The Client give Website information automatically collected from The Customer's use of the Services; and information from third party sources. Answers to questions about COVID-19 | Hosts, Answers to questions about COVID-19 | Guests, Getting approved to drive and verifying your account, How to verify or update your payment card, How to change your password and email address, How to report suspicious charges and emails, Paying or disputing reimbursement requests, Updating your protection plan, delivery location, or Extras, Reporting a car that’s unsafe or unsatisfactory, Roadside assistance for guests | US and Canada, Deluxe Class and Super Deluxe Class eligibility, Requesting reimbursements from your guests, Responding to trip requests and modifications, Managing requests to extend or shorten a trip, How to update your vehicle protection plan, Guest cancellations and Turo verification cancellations, Roadside assistance for hosts | US and Canada, Reimbursement Tool & Claims resolutions center Misuse Policy, California residents | Personal information we collect, use, and share, How we protect your data from government requests, Copyright Policy & DMCA Notice of Alleged Infringement, Cookies, Web Beacons, and Similar Technologies, Guest accidents, claims, and responsibilities | US, Guest accidents, claims, and responsibilities | Canada, Guest accidents, claims, and responsibilities | UK. Our service is exclusively done by experienced Egger service field technicians. Turo customer service. Have a question? Before the trip starts, leave a personal note in the Turo Go guest handbook (provided in your welcome kit) to let them know you’re there to help. Am I on the hook for that? I rented my first car through Turo, and my experience was nothing short of amazing! You can contact the customer service representative of Turo calling Turo's helpline phone numbers. Generating additional income has never been easier before as it is nowadays with Turo while car owners need to comply with a few simple steps to give their vehicles for rent. !”, “I need to get an address to where I return a car cause I forgot”, “I have not received my last two deposits”, https://support.turo.com/hc/categories/200236860. Get all the help you need with TurboTax Support. I changed my email”, “I paid my balance and my account still shows the balance”, “Complaint about reservation. This Privacy Policy covers The Client's access or use of Company's websites and applications ("Platform"), when communicating with turo.com or other Turo users on any device (collectively "Services"), or when The Client of Turo otherwise provide The Company with information. 1st time renter through Turo. Airbnb Automated Recommended for you Before Turo partnered with Solvvy, they offered their phone number on the top of their support page, making it very easy … Do you agree with Turo’s star rating? Turo, or the collection agencies we retain, may also report information about your Turo Account to credit bureaus. If you are considering to host your car, think twice. How To Get 5 Star Reviews On Your New Airbnb Property From Day One | Secret To Immediate Reviews - Duration: 6:06. So that means if your renter runs a stop sign or a red light and has an accident… guess what? customer service is horrible! How can I make a booking on Turo.ro? The vehicle handoffs are smooth. Turo is an online platform where customers can rent or list their cars. What insurance requirements must I meet to list my car in the UK? The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Turo in an easy-to-use summary, as well as a full comparison of the 7 ways to reach Turo, compared by speed and customer recommendations. Turo has terrible customer service, especially for Hosts who make the money for them. I want to make a booking on Turo.ro but i don't have a credit card. Not only was the car inefficient but the owner claimed damage. Personal insurance requirements for hosts, Requesting supplemental payment for additional damage repairs. Our service team is always available to assist you during your planned shutdown. Turo is a car-sharing network that offers customers access to rental cars from local hosts. Rights Reserved, You Are About to Contact PissedConsumer.com, “Can’t access my account. Turo is ranked 25 out of 358 in Rentals category. We all know Turo's customer service process and reps are crap. Why i can’t find the telephone number and email address of the hotels and of the accommodation units? By hosting on Turo, you’re getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. There’s a daily fee for using turo with I assumed would be the case but when you’re flipping through the cars and they say how much they are per day that fee is … Drive confidently Turo Inc., for and on behalf of its subsidiaries (collectively, "Turo", turo.com, or The Company), provides an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Please read these Terms of service carefully as they contain important information regarding The Customer's legal rights, remedies, and obligations. 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