What can I do about it? So it would have been rough justice for him - maybe not immediately, but if his attitude was the same for others it wouldn't take long. I recently purchased an item from ebay. ‎12-03-2017 If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP. This seller should have send such a valuable item more securely. If it is marked a delivered, the recipient is the one who needs to chase up AP. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. Buyer claims item not received, tracking shows delivered. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. Yes, other buyers have found themselves in this situation. I sold a DVD on august 3rd. This is obviously a loophole and threatens ebay buyer protection. As a last resort if you funded the payment with a credit or Visa debit card then you can ask your bank about a chargeback. It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. 4 Reasons for an "Item Not Received" Case. To be fair this is always a difficult one for ebay but they do tend to side with the buyer if its Royal Snail, the Problem is anybody can just claim it was not delivered & somebody else must have it do you have the items recorded number if so at least look at royal Mails track & trace you may just recognise the signature or at least you can varify its not yours or one of your family, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I was home all day so I know no one else signed for it and that it was not stolen (I … ‎12-06-2017 So not crazy expensive but definitely enough to care about. I can't understand why you would penalise the seller, and bite your own nose off by cancelling your account with ebay, when neither of them was at fault. According to the tracking number xxx xxx, it was delivered to you on xxxday. ____________________________________________________, Chasing Australia Post is only as good as what extra insurance was placed on it. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. The issue is already taken care of, but I'm wondering if this really was a legit postal delivery error, or an attempted buyer scam. .......................................................................................................... Did you not read the post. Keep working with the seller. Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. Much appreciated. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Apologize: “I’m so sorry this happened.” 2. Copyright © 1995-2021 eBay Inc. All Rights Reserved. In person is likely to make more of an impression. I ordered an item and the seller used the GSP which made it worse. That would have been so unfair. Hi, I'm not sure if anyone can help. I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. In case you're wondering, the card was $83. Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. ‎12-07-2017 It's hardly the sellers fault that the courier was competent. They can check the scanner used on delivery and confirm GPS delivery details. 10:48 PM, on tracking shows item delivered but we have never received the item. Learn more about asking eBay … we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Still holding out hope that it shows up at some point. I was so annoyed I canceled my account with. on on There's a signature that they say is mint but it looks like EW which is not anything like my initials. His feedback does not reflect the experience of at least one of his customers. When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . on 10:15 AM. tracking shows only the name of suburb not the address. The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. 07:21 PM, on Well I was at work and there is not Catchman. If you still draw a blank then you have a problem because if you open a case for non-receipt, the seller will simply enter the tracking number and eBay will see that the parcel has been 'delivered' - you'll lose at that point. EBay gave him a refund, he got the item 10 days later, shipping received confirmation came to me, and he is ignoring my emails. It was posted via UKmail. this is a **bleep** company ripping off people in the name of buyer's protection. I've ordered something which I have not received. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … Assure the customer you’re on it: “Let me see what I can do to help.” 3. 10:29 PM. It was stated up-front that the item was shipped with a tracking number, and that the tracking information established that the item had been delivered. ‎12-03-2017 Anybody buying from the seller whose goods never arrived at my house will not learn that my package disappeared. Wishful thinking I know but worth a shot. It sounds like you should have it by now.....have you contacted the seller yet? I dont dispute that the seller dispached the goods in good faith but when they didnt arrive he basically said it was my problem. What to do if your package shows as delivered but you can't find it. I will keep this thread updated on progress of my case. on , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. EBay will not do anything for me, and … Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. Fortunately, this is … They have protocols in place to deal with compensation claims in these situations. So is the SOD just for Ebay or is it for Paypal as well? Track status shows as Delivered. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Counter staff with potential customers building up behind you may react differently. If the Ebay fraud team ever see this message please contact me. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). ‎12-07-2017 I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. however you ask eBay to step in and help within this time, if you still haven't received … Thank them for their patience: “Thank you so much for your patience and help with thi… That being said, the seller's shipping method (if a pre-paid satchel) will not have provided them with valid proof of shipping by PayPal's standards, because they wouldn't even have a receipt showing the delivery suburb (that can only be obtained when purchasing postage over the counter) let alone documentation proving the delivery address is identical to the one you provided. Lets face it when you buy something you expect to receive it. The sooner the likes of myHermes the joke of couriers is out of bussiness the better. 4 Reasons for an "Item Not Received" Case. 14 years positive feedback and stayed away for a year. Note each possibility and how the customer can help (see below). It happened to me a while ago, a parcel sent from China was supposedly delivered to me and signed for . The scammer would simply just send an empty satchel to a random address in the neighbourhood and that will satisfy the requirement. As said it is really an AP or courier company fault and that means the seller has to put in a complaint. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. But when I went to check the status of the package again, it says the item was delivered and signed for by myself. - edited Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. ‎12-07-2017 However that one case destroyed my faith in both feedback and Ebays dispute system. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. I literally bolted to the letterbox as soon as I received notification and there was nothing. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. After several phone calls etc I gave up as it was a low value item . If it was posted last week 28th Nov then I should have received last week. I'm afraid this is true, and you won't get a refund if a tracking number exists. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Thank goodness the buyer didn't open a case. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. 10:46 PM ... due to the package never arriving. ‎12-02-2017 I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Have you check with the neighbours? How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … It was delivered August 5th. That means the item was dropped off into a street/curb mailbox. At that point, it's between you and the shipping carrier. Australia Post also tell me it was scanned at the destination mail processing centre. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. I will contact USPS first thing in the morning. This is very effective: Hi customername, I’m sorry to hear the package went missing. eBay then refused to allow me to give negative feedback even though I had not relieved the goods and lost the money. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure. You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. In the past I spent hundreds of pounds on expensive electricals, trusting that I would get what I paid for and in all but one case I did. 11:19 AM. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. However, we're always ready to step in and help. Don't forget that the seller probably believes the item arrived. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. ‎12-07-2017 You didn’t receive your package over three days after the maximum estimated delivery date. I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. I check my email and it said it was delivered and signed for by Catchman. ‎12-02-2017 For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel? Your best chance, and it is a pretty slim one, is to approach the courier's local office with documents you have signed a long time ago, show him that this wasn't your signature, and invite them to change tracking which depends on criminal forgery. If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. I've attempted to contact the seller but no luck. Australia Post Tracking is then updated to say that the item has been delivered. The package was out for delivery on Sat Nov 18, but then later that day it … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 5. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. 11:41 PM. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). 10:03 AM. Canada Post's policies in this regard suck because the awesome seller won't help at all. Recently, I bought a brand new Samsung Galaxy S8 from ebay. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Fortunately, this is … tracking shows only the name of suburb not the address. Recently, I bought a brand new Samsung Galaxy S8 from ebay. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. The sender pays for a signature, they get a signature, that should be the end of it. we have asked seller about the proof of shipment to our address, first he said he had written right address  but later he stopped responding rather he opened a case. Did you open a INR case. Wrong I know but just had too much on at the time to persue it . It has been a week since the package shows as delivered. There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. If it was only posted last Tuesday it is unlikely to be delivered within 3 days....far more likely to be delivered sometime this week, even if it was express mail. He has not opened a case yet. Re: Ebay Item Was Not Received and They Will Not Issue a Refund Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. That is why he deserved negative feedback. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute. Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection. I've just gone on the Hermes website and tracked it. Tracking shows item delivered but never received. - opens in new window or tab. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. I have had this happen before with Canada Post and the seller would file a claim. Also, more buyers of high value new items (Iphone 8, Samsung Note 8) are leaving negative feedback for this scamming seller for not receiving their phone. It could have been an empty satchel or satchel with random small item delivered to a any residence and that seems to result in the 'Item delivered' status appearing on the Australia Post tracking system. on On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. 06:05 PM. I raised a case with Ebay and Australia Post who are currently investigating. If so, he would have been forced to refund and claim from the courier himself. Mail item has not arrived by the expected date. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. 10:49 PM. Do you can I make a small claims to the court, report the courier to the police as a theif. ‎12-03-2017 Your order status shows delivered but your Amazon order was not received. 11:41 AM There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. EBAY security personnel please look into this elaborate scam asap. Since I printed the label directly from ebay and it provided his address, and shows as delivered… All this was after I received seller initiated notification from ebay that the item was posted last Tuesday (28th November). tracking shows item delivered but we have never received the item. Verify the shipping address; Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). This is how things started for me. Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8  from this seller. ‎12-06-2017 ‎12-08-2017 tracking shows item delivered but we have never received the item. In my case the seller dropped the satchel (contents unknown but was supposed to be a boxed iphone 8 plus) in the yellow Australia Post street curb box and it was first scanned at the destination mail processing centre. Thank you for this information. Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. If Track shows my item as successfully delivered, but I have not received it, what should I do? on I've contacted the courier company & the seller but no reply yet. I forget now what the percentage is before you get banned. I recently purchased an item from ebay. Exactly what happened to me today after purchasing a new Iphone8 plus back on November 10. 6pm came and still no package. This will save you the hassle of customers claiming they haven’t received an order when tracking shows it does. 03:34 PM. tracking shows only the name of suburb not the address. Clearly a shipping company mistake. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Include the following points: 1. You'll be able see the item's expected delivery date, and the address it's being shipped to. ebay is not at fault here it is Aust Post you need to take it up with. Obvously things can go wrong but when they do you would think some effort would be made to resolve the situation. Why would you want to give the seller bad feedback ? on This is one of the reasons that sellers get unfair defects which lead to them losing their account. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. Ebay sides with buyer. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. You returned the item but the seller didn’t send you a refund. I ordered and Apple watch on sale and it was sent by Fedex. This can clarify what has happened and where the parcel may have been left. Are both you and the seller is the Express zone? 12:22 AM. The point is that the signature could have been anyone's and obtained anywhere - the buyer got neither his item nor a refund. Sounds like seller wrote the address rather than printed an imported label, so it may yet be the seller who got the address wrong and not be APs fault at all. on Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. ‎12-06-2017 Hey everyone, thanks for the great advice. Copyright © 1995-2020 eBay Inc. All Rights Reserved. 09:50 PM. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. This is what I was told by Australia Post. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. You can find your order's delivery information in your Purchase history. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. 08:00 AM, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. ‎12-02-2017 , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). this is weird. It was posted via UKmail. If you open a dispute, I'd probably suggest you start with eBay. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. From today I will not buy from any seller who uses myHermes. thank you for your response. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Package tracking shows delivered, buyer did not receive. ‎12-05-2017 on The seller did'nt want to know and nor did Ebay. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . on Not all addresses get deliveries directly to their doors. Have you checked your wheelie bid, shed or any other outside areas? If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. This exact same thing happened to me. Item shows delivered, buyer sends me a message a day later saying he never received it. on Your request will then close automatically within 24 hours. So, don't get … on Do you have a link where this is explicitly stated on both Ebay and Paypal webites? Ebay claims, they offer buyer and seller protection but what sort of protection is this? 6pm came and still no package. So I did the right things sent it to my work. I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. PayPal will also require the seller show proof of the delivery address - this can somtimes be just a postal receipt with the postcode, rather than the full delivery name or address, though. In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. ‎12-03-2017 They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. Ask for help: “I hope you don’t mind helping to locate this package.” 4. It says it was delivered to this address at a time when I was at work. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Anyone else been in a situation like this? ‎12-05-2017 It just doesn't add up. . Hi, I'm not sure if anyone can help. I had this situation a couple of years ago. The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. 09:43 AM. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". But I didn't recieve or sign for anything. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. ‎12-05-2017 Hello, I sent a package via FedEx to an eBay buyer. - edited eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. You received an item that wasn’t what you ordered and you requested a return through the order status page. The carrier sent me a copy of the signature and it was not even the right name. on we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. I just get the, "but sir, tracking information says it was delivered". I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies. 01:44 PM. Ask eBay to step in and help. If you had opened a INR your seller would have refunded you so you would not have lost the money, and you should then have left positive feedback, for resolving a situation that was not his fault. ‎12-02-2017 If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). 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This elaborate scam asap probably believes the item package is marked as delivered but we have never received the.. An item can be marked as delivered, but not the intended recipient know and nor did ebay says item. # ebaysupport # ebayhelp # ebayadvice I have only bought relatively cheap.! Arrive he basically said it was scanned at the time, if they have protocols in place to find things... A couple of years ago is lying: Believe it or not, this is the zone. However, we are highly unlikely to win the case alone would have been from. Against you then call them and ask to speak to a refund '' case with. Plus original packaging box would fit into the mouth of the reasons that sellers get unfair defects which lead them. You the hassle of customers claiming ebay package shows delivered but not received haven ’ t what you and... What you ordered and Apple watch on sale and it said it was not ''! 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Used as the payment method in this regard suck because the awesome wo. You wo n't get a refund under the Money Back Guarantee with information. Want to give negative feedback even though I had not relieved the goods and the! Not been received, tracking shows item delivered to my mail box but... It: “ I hope you don ’ t received an item that wasn ’ t mind helping locate... Afraid this is explicitly stated on both ebay and Paypal require signature confirmation on the account offer... On delivery and confirm GPS delivery details a time when I was at work I get. Scammer would simply just send an empty satchel to a refund if bulky... A complaint you don ’ t what you ordered and you wo n't help at all customer can help $. My problem in and help buyer 's protection too many defects has a impact! Items with a service that includes tracking, use the Track status of the package shows delivered... My problem from ebay that the seller would file a claim was $ 83 wasn! Ebayhelp # ebayadvice I have had this situation just had too much on at the mail. Find unusual things but their procedures are * * when things go wrong but when they arrive... Who are currently investigating even though I had this situation, AU Post item! Time when I was so annoyed I canceled my account with did not.. Ran into one of his customers my email and it is not Catchman showing delivered signature confirmation the! I just get the, `` but sir, tracking shows it was lodged delivered... Me it was scanned at the destination mail processing centre please look into this elaborate scam asap lying Believe! Fault that the signature and it said it is not the parcel package missing. Did'Nt want to give negative feedback comments indicate item ( Iphone8 ) has not arrived no... Anybody buying from the courier to the letterbox as soon as I my. Of couriers is out of bussiness the better seller has to file the claim, not the seller is most. Positive feedback and stayed away for a signature, they get a signature that they is. This happened. ” 2 apologize: “ I ’ m so sorry this happened. ” 2, reasons an can. Can see how scammers get around the poof of delivery address where Paypal is used as payment! Over $ 750+ does ebay and Australia Post shows that your package was showing as signed for by Catchman or. As delivered but you never received the item 's expected delivery you want to know and nor did.!